E-commerce major Flipkart on Tuesday said it has acquired F1 Info Solutions, a mobiles and IT repair services company with a pan-India presence of owned and franchised centres.
Additionally, F1 Info Solutions co-founder and CEO Shammi Moza will be joining Flipkart as a Senior Director. He will continue to hold responsibility for the business and will report to Abhijit Upadhye, Vice President at Flipkart and the head of Jeeves.
Started in 2012, F1 Info Solutions is a neutral service provider with a distributed repair service network of around 158 centers in 135 cities. Focused on comprehensive repair and service of mobiles, IT products, consumer electronics, AV devices and smart classroom technology, the firm has close to 1000 employees, including technicians, and handles more than 50,000 service calls every month across the country.
F1 Info Solutions will be a part of Jeeves, a Flipkart company and third-party service provider for large and small home appliances and furniture, and will significantly expand Flipkart’s offerings to the entire lifecycle of mobiles, IT products and consumer electronics, from sales to after sales to repair services.
“We’re delighted to welcome them to Flipkart. Ultimately, we want to give our customers a comprehensive service ecosystem that takes care of the repair and service needs of all their products. With Jeeves and F1 Info Solutions now, we’re closer to that goal,” said Kalyan Krishnamurthy, CEO, Flipkart.
Since its foray smartphones into 2014, Flipkart has brought to Indian customers the latest exclusive mobiles sourced from global manufacturers, made affordable by innovations such as No Cost EMI, Product Exchange and BuyBack Guarantee — all of which helped catalyse the smartphone revolution in India.
With F1 Info Solutions, Flipkart’s end-to-end capabilities in mobile phones become a critical service differentiator as compared to other e-commerce entities in India. Customers, as a result, can extract the maximum value for money for their mobiles and IT purchases on Flipkart.