Chatbot has evolved as the strongest medium for businesses to improve their customer experience. Some enterprises have already automated their entire communication process through intelligent chatbots while others are exploring the ways to leverage it for their business growth.
According to research firm Gartner, over 50% of medium to large enterprises will have deployed product chatbots by 2020. According to another research firm Zion Market Research, the global chatbot market was valued at around USD 369.79 million in 2017 and is expected to reach approximately USD 2,166.28 million in 2024, growing at a CAGR of slightly above 28.73% between 2018 and 2024.
Chatbots are time-saving and easy to interact with, as they use natural language processing, reduce error rates associated with humans, and improve customer engagement. Looking at the trend, companies are integrating chatbots to improve their services.
If you are also looking forward to simulating the process in your organization, then this list of best chatbot builder platforms can be helpful to develop a bot for your business.
What Is A Chatbot Builder?
Chatbot builders allow building a chatbot for the web, app or any popular messaging platform. Some of these chatbot builders have just visual, drag-and-drop features which require no coding experience whereas others leverage machine learning and natural language processing which ensure the developed chatbot is smart enough to learn, interpret and train itself from every interaction. The inclusion of APIs and SDKs is also typical for enterprise chatbot builders.
You should also know below terms:-
- Artificial Intelligence (AI) – the technology that helps emphasize the creation of intelligent machines that work and react like humans.
- Machine Learning (ML) – It’s a subset of artificial intelligence that allows the application to learn from data, identify patterns and make decisions with minimal human intervention.
- Natural Language Processing/Understanding (NLP/NLU) – It’s a branch of artificial intelligence that helps machines contextually understand, interpret and manipulate human language.
#Top chatbots builder platform
IBM Watson is one of the most popular chatbot builders among others. The cloud-based AI platform is designed to help companies easily build and implement enterprise-grade virtual assistants.
Watson provides SDKs for Node.Js, Java, Python, iOS, and Unity. The developers and non-technical users can collaborate on multiple services that can be linked together to create virtual agents and chatbot solutions. The intuitive GUI and the powerful NLP allow to develop simple chatbots for complex enterprise-grade solutions. It allows deploying bots on messaging platforms, mobile devices, and even robots.
Furthermore, it allows you an access to raw data to get consumer insights that you need to outmanoeuvre your competition.
2.) Amazon Lex
Amazon Lex is an AWS service for building conversational interfaces into applications using voice and text. Developers can create their own personal assistants with powerful machine learning capabilities directly using the Amazon Lex console. The console provides a GUI as well as it also lets you configure the bot using Lambda functions.
AWS provides SDKs that can be utilised in building intelligent bots that can be deployed on mobile, web, desktop, and even IoT platforms. Furthermore, the bot can be also integrated with many ERP and CRM Suites like Zendesk, QuickBooks, Salesforce, Microsoft Dynamics, Marketo, and HubSpot by using Lambda service.
Microsoft Bot Framework has two components Bot Builder SDK and Microsoft Language Understanding Intelligent Service (LUIS). The Botbuilder is a development SDK that supports .NET and Node.js. whereas LUIS is a NLP/NLU engine that contextualizes user inputs.
With bot framework one can manage an intelligent bot on various platforms such as a website, mobile app, Skype, Slack, Cortana, Facebook Messenger, Telegram and SMS. The Azure Bot Service with cognitive intelligence can make smart recommendations, translate languages and even recognize users in images by integrating Microsoft APIs including Cognitive Services, Bing Search, and Text Analytics API.
Furthermore, the Microsoft Bot Framework can help in developing a powerful bot for enterprises allowing them to streamline their day-to-day operations.
At a time when everyone is looking for chatbot builder platforms, Google’s acquired Dialogflow enterprise edition will surely add value in the development of conversational AI tools for improved end-user experience. The platform is powered by Google Cloud Speech, with real-time streaming and synchronous nodes and support for more than 30 global languages. There is an integrated analytics dashboard which helps to gain conversational insights for the bot to better recognize and respond to customer needs.
As Dialogflow runs on the Google cloud platform, you can surely expect greater experience to build bots on Google Infrastructure.
Gupshup.io chatbot builder platform is launched by Webaroo Inc. the company which was started in 2004 as an enterprise messaging solution provider. The chatbot builder platform supports developers throughout the entire lifecycle of developing a bot. They can build, deploy and manage bots and need not worry about downloading packages, library or setting up their servers. They just need to focus on the logic of their bot while adding a personality to it.
Furthermore, the developers don’t have to worry about any APIs integration since the platform is already connected with other messaging platforms such as SMS, Facebook Messenger, Slack, Telegram, and Teamchat.